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Job Title
DESKTOP APPLICATIONS SUPPORT MANAGER, US

DESCRIPTION

Reporting directly to the Vice President of Operations, the Desktop Support Manager is a technical hands-on leader delivering desktop services and ensuring a reliable, stable, and secure environment with a focus on operational excellence. As a Desktop Support Manager, you will be responsible for the day-to-day planning and operational oversight of client workstation deployment and Tier1 (T1) support services.

REQUIREMENTS AND RESPONSIBILITIES:

  • Performs basic support functions including optimizing laptops, peripherals, and office
    automation software
  • Diagnosing and correcting desktop application problems, configuring laptops for standard
    deployments
  • Identifying and correcting end user hardware problems, and performing advanced
    troubleshooting
  • Maintain an up-to-date inventory of computer related hardware and make available to
    personnel upon request
  • Assist designated personnel with software and hardware purchases
  • Assist in development of software/hardware policies and procedures
  • Supervises the installation, configuration, testing, maintaining, monitoring, and troubleshooting
    of end-user workstations and related hardware and software in order to deliver required service
    levels
  • Develop long-term strategies and capacity planning for meeting future workstation
    environment hardware requirements
  • Understand and develop fiscal planning and discipline, including forecasting of future needs
    and manages and strengthens relationships with vendors and suppliers
  • Collaborate with business stakeholders and IT management on an ongoing basis to collect
    feedback to improve services and support
  • Partner with the project management team to represent and provide Desktop support input
    and services as required
  • Perform other duties as assigned
  • LOCATION: Atlanta, Georgia – USA

REQUIRED SKILLS:

    • Degree in Information Systems, Computer Science, Computer Engineering, or related field; experience will be considered as a substitution
    • Recent global Desktop Support operations experience
    • Current hands-on technical experience with installation, configuration, testing, maintaining, monitoring, and troubleshooting of end-user workstations and related hardware and software in order to deliver required service levels
    • Possesses strong business acumen and understanding of global business operations, team dynamics, and effective collaboration strategies to generate buy-in for goals and objectives
    • Proven ability handling escalations, managing major incidents, understanding and measuring service demand, and setting the right priorities and objectives for the team
    • Previous success with asset, inventory management, and budgetary responsibilities
    • Proven ability engaging and leading product initiatives and projects where desktop intervention was required
    • Must have exceptional verbal and written skills, with the ability to articulate a clear point of view on complicated issues in clear, concise communications at various levels of the organization (C-level, peer, direct reports, and cross-functional teams)

APPLY NOW