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My Proximie
Job Title
KEY ACCOUNT MANAGER, US

DESCRIPTION

Proximie is looking for dynamic, resilient individuals who want to make a material difference to our global mission of making surgery safer and better for all patients and want to take the opportunity of working within a digital health technology startup The role will combine the focus of delivering results as well as the liberating joy of working in a dynamic, fast paced and innovative environment.

This role reports to the Senior Director and the VP of Sales.

REQUIREMENTS AND RESPONSIBILITIES:

  • Increase the usage of Proximie by driving sales opportunities across the medical device industry, private sector, and national accounts
  • Expand the number of Proximie users within an account, in line with our land and expand strategy
  • Build engagement and value through the platform across surgical specialties
  • Identify new opportunities for sales growth, through effective targeting and business planning
  • Look to establish new revenue streams, that have yet to be captured
  • Implement set up and training of new accounts, including medical staff, corporate sales teams and operational teams
  • Work cross functionally with the Commercial and Implementation teams
  • Experienced clinical or sales representative in medical device and/or experience as a licensed medical professional (Registered Nurse, Surgical Assistant, Surgical Coordinator)
  • Good understanding of hospital stakeholders and decision-making process
  • Exceptional account management experience with fast paced delivery across multiple concurrent projects
  • Responsibility for development, roll out and management of a digital technology within a wide customer base
  • High level of change management experience to ensure sustained customer adoption
  • TRAVEL: On agreed geography, throughout a US region
  • Full clean driving license
  • LOCATION: California City, California – US

POSITION EXPECTATIONS:

  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solutions for their needs
  • Become a leader in the demonstration and continuing education on products and services to physicians, operating room staff and medical device companies
  • Optimize existing processes within the company and actively enhance all Customer Success Initiatives
  • Create new escalation protocols to streamline the customer support experience
  • Manage customer escalations, and follow a methodical protocol from customer support to executives
  • Find ways for our account managers to understand our customers’ objectives and become a trusted right-hand advisor
  • Determine how to define, drive, and demonstrate the value (ROI) delivered to the customer
  • Collaborate with all company departments around the world to both advocate and learn new implementation strategies to increase business retention
  • Promote adoption of key processes and data collection to gain insight new possible success plans
  • Set up training and mentoring for onboarding customer success specialists to promote standardized workflow and customer expectations
  • Continue to create a culture of customer success, collaboration and a drive to improve healthcare access and education

REQUIRED SKILLS:

  • Bachelor’s Degree or higher

 

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